One thing this Black Friday wasn’t short of is customer experiences.  Whether face to face or over the phone, there were all kinds out there.  No matter what the experience was, if it wasn’t memorable, they won’t be talking about it (good or bad).  And as we all know, unfortunately the bad is talked about the most!

In the CX industry there is so much pressure to get it right the first time there really isn’t any room for mistakes. So what do you do if you find yourself less than perfect? This is the true test for your customers, especially the ones who have one foot out of the door.  There are a couple of options; accept, learn, and build from the mistake or simply keep making it.  I think we all can figure out what the best thing is to do for your business.  Continuing to learn from our mistakes can help us build stronger businesses and provide a better experience for our customers.

Luckily with the internet and social media, we don’t have to make too many mistakes on our own to see when something doesn’t work.  We are fortunate to learn from others mistakes and see what they are doing (or are not doing) to move on from them.  Log on to Twitter and you’ll see what I mean!

What is the most valuable cx lesson you have learned from a mistake?

What do you do when you find out your cx is less than perfect?

Here are a couple articles I came across recently to help us avoid the most common mistakes.  Feel free to leave a comment with any others you may have experienced.

Stop Making These 4 Mistakes with your Customer Experience by Colin Shaw

Guest Blog: Stop Making These 4 Mistakes with Your …

This past week on our Friends on Friday guest blog post, my colleague Colin Shaw shares common mistakes we all make when it comes to the customer experience.

Read more…


Avoid These 7 Disastrous Customer Service Mistakes by Val Wright

Warm regards,

Steve (@sxp01)

BLACK FRIDAY #CX Customer Experiences

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