Stephen Pappas With more than 20 years of experience in enterprise software sales and operations, Stephen Pappas is the Executive in charge of Panviva’s North American operations, directing Panviva’s expansion throughout Health Care, Financial Services and various other select

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Soft skills is a term often associated with a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, interpersonal skills, managing people, leadership, etc. that characterize relationships with other people. Soft skills contrast


Steve Pappas video on Support point.. Stefan Pappas video on Customer Services.  


Laws on Concepts.   Michel Falcon Interview.   RichardSnow Interview.

The 3 C’s that can Kill Customer Engagement and Experience Complexity, Compliance and Change.

In this session, we will explore the effects the 3C’s can have on your organization: Complexity, Compliance and Change. Each year the information we need to run our businesses grows exponentially – 70% of organizations produce up to 500GB of

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What do you do when you find out your cx is less than perfect?

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You can't expect to meet the challenges of today with yesterday's tools and expect to be in business tomorrow.

– Anonymous